Privacy and cookies at vegvesen.no
When you use the NPRA’s website, vegvesen.no, cookies will automatically be stored on your computer or device
Cookies are small information files (text files) that the website stores on your computer or your device. The anonymised information in such files is used by the NPRA to manage, develop and analyse our website.
The duration of your website visit, what pages you visit and what choices you make are examples of cookie contents. A cookie is not harmful and cannot contain viruses or software programs.
The legal basis for such processing of data is found in Article 6. 1 (a) of the General Data Protection Regulation (EU) and Section 2-7 (b) of the Norwegian Electronic Communications Act.
What do we use the information for?
The NPRA is responsible for operation, management and development of the website, which is administered through the Optimizely publishing platform.
We work continuously to improve and develop our website to help you, our users, find and understand the information you are looking for, and accomplish what you came to do. In order to be able to learn how you use our web pages, we use tools for the analysis and measuring of search patterns and user behaviour.
Certain cookies support core functionality related to security and infrastructure. These are cookies we have considered necessary and they are therefore stored without consent.
See also: How to reject cookies (ico.org.uk)
Information cookies at vegvesen.no
We use a number of web analysis tools, which can store cookies on your device when you use vegvesen.no. Web pages where we have embedded contents from other external facilities may also store cookies on your device.
We use the Google Analytics analysis tool to collect information about how users use our web pages, how they find their way, what they search for and what pages they use most frequently. The information cannot be traced back to single individuals.
Google Analytics stores parts of a user’s IP address, but the final eight digits of the address is removed for the sake of data protection. Google thus does not store detailed geographical information about users, only geographical area or municipality.
We also use the tool Google Tag Manager together with Google Analytics. This gives us data about how selected elements on our website work, such as menus and buttons, file downloading or video viewing.
We use the Hotjar analysis tool to learn how selected web pages and facilities work. Through Hotjar, we can see if users for example view and click on links, buttons, menus and form fields, and how far down they scroll on our pages.
Our users’ IP addresses are anonymised and contents users enter in form fields are encrypted before they are stored.
On our web pages we carry out surveys using the Questback tool 2-4 times per year. These surveys are anonymised, and the tool is only active while the survey is going on.
Feedback from users
Users may submit feedback directly on certain web pages and in our digital facilities (Your Page). Users can choose to provide written feedback in a text field in answer to “Did you get the help you needed?” and/or select the reply “Yes” or “No”. Users are instructed not to enter personal data or other identifiable information. Feedback is stored in the Optimizely publishing platform for 3 months.
Some pages at vegvesen.no contain elements and contents from Facebook, for example from one of our Facebook pages. When you visit a web page containing Facebook elements, Facebook may store cookies on your device.
When we display videos on a web page at vegvesen.no, these may be videos stored in the YouTube video sharing service. When you watch a web page where we have embedded a YouTube video, YouTube (a Google service) may store cookies on your device.
When we display videos on a web page at vegvesen.no, these may be videos stored in the Vimeo video sharing service. When you watch a web page where we have embedded a Vimeo video, Vimeo may store cookies on your device.
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Chatbot/chat on vegvesen.no
* The cookie supports core functionality related to security and infrastructure and is therefore necessary for the website to work.