If the tachograph or driver card does not work
See what you can do if your tachograph or driver card does not work.
If the tachograph stops working, your employer must have it repaired by an authorised installer or workshop as soon as possible. If the vehicle cannot be brought back to the employer within a week from when the tachograph stopped working, the repair must be carried out along the way.
When the tachograph does not work, the driver must write down all information about the required time periods on a sheet of paper (or on the back of a diagram disc if possible). The driver must also write down his/her own name and driving licence / driver card number, and sign.
Defective driver cards
If your driver card is not working, or is lost or stolen, you must take printouts from the tachograph, write your name and driving licence / driver card number on the printouts, and sign them.
If your driver card is stolen in another country, you must report the incident in that country. You will have to wait until you return home before you can be issued with a new driver card.
In the event of a lost or stolen driver card, the driver must notify one of the Norwegian Public Roads Administration's Driver and Vehicle Licensing Offices, using the official form for this purpose, as soon as possible.
If the driver card is damaged or not working properly, it must be handed in to one of the Norwegian Public Roads Administration's Driver and Vehicle Licensing Offices so that a new card can be issued as soon as possible.